abacus contact centres are outsourcing contact centres created to deliver targeted sales, leads and appointment setting solutions for the financial industry. Our prowess and dedication to the industry has resulted in abacus being regarded as one the most successful lead generation contact centres in the UK within this sector.

We are well versed in a wide range of outsourced project sizes and varying durations.

abacus are members of the Customer Contact Association and operate under their code of conduct.

Our services revolve around a unique set of principles;

  • Deliver the greatest financial return to our clients possible, through best
     in industry conversion rates.

  • Focus within the financial sector to deliver the highest level of financial
     expertise and competence.

  • Awareness of our clients brand and protection of its good name.

  • Continual communication with our client

    • Honesty - being open and honest at all times.
    • Realism - saying what is achievable, and then surpassing it.
    • Partnership - having a strong team spirit.
    • Performance - bringing to clients the know-how of a market leader.

  • Employ the highest calibre advisors that meet abacus demanding
     standards who understand the financial sector, our clients and its
     customers in terms of need, benefit and solution.

  • Maintain a happy and static advisor base through motivation, reward and
    continual training.

  • Provide daily call outcome analysis to ensure continual improvement
    programmes.

  • Provide accurate daily customer profiled reports.

  • Use of latest technology systems to achieve the highest advisor
     productivity.

Continued success has resulted in planned centres in Birmingham, Manchester, London and Glasgow in addition to our low cost offshore partner now available.